The latest prediction of the Gartner was that IT outsourcing will keep on expanding during the global crisis and recession when companies have to overcome “financial and competitive challenges.”
The world economic crisis gives software companies an impetus to consider their IT investments more carefully. The potential risks seem to be so high, that the old saying “look before you leap” has become the worldwide economic slogan. However, it is not easy to decide, wherein and how to “leap.” One of the solutions, according to the Gartner research, is scanning the markets, weighing up the opportunities, and potentially considering software outsourcing as a way to reduce costs and increase profits.
The interesting thing is that cost cuts are not the only benefit of IT outsourcing: 41 percent of organizations that were currently outsourcing IT said they use IT outsourcing to enhance business outcomes and performance. That is 19 percent more in comparison with 2005.
“Cost issues remain strong, and the shift in buyer expectations toward viewing ITO as a means to enhance operations is a sign of a maturing market that has higher expectations from ITO providers,” said Allie Young, vice president and distinguished analyst at Gartner. “In addition to cost competitiveness, providers must create a vision for outsourcing that accentuates other business or IT impact to appeal to a maturing buyer set that will eventually seek more value.”
The IT outsources, in their turn, should see their current clients as a crucial growth opportunity. The key to future growth, according to the Gartner analysts, is to foresee and to take care of the most widespread concerns, which may soon arise in the sphere of IT outsourcing.
